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Apple

Apple

The Apple Store is the best place to try all of Apple’s products and find great accessories. Our Specialists will answer your questions and get you set up before you leave. You can learn something new in a free workshop. Talk to the Business Team about solutions for your company. Or visit the Genius Bar to get hands-on technical support. Learn more at www.apple.com/retail or download the Apple Store app from the App Store.

Plan your visit

Safety Measures for open Apple Stores

Q: I’ve heard that some Apple Stores near me are now open. How do I know which stores I can visit?

A: Some of our retail stores are now open. Please check apple.com/uk/retail for the latest on store reopenings, services available and opening hours.

Q: Will I have to queue?

A: At Apple Store locations that have fully reopened for shopping and Genius Support, you may experience short waiting times before being allowed to enter the store. To maintain physical distancing, we are limiting store occupancy and giving everyone lots of room. Not all our stores have resumed full operations. Please check the status of your nearest Apple Store at apple.com/uk/retail.

Q: How is physical distancing practised at Apple Store locations?

A: In every store, we’re limiting occupancy and giving everyone lots of room, while renewing our focus on Genius Support and one?to?one, personalised service throughout the store.

We have reduced the number of products on display in our stores so customers can shop and browse while maintaining a safe distance between themselves and others.

Not all our stores have resumed full operations. Please check the status of your nearest Apple Store at apple.com/uk/retail.

You can get all the same great products and services from our online store with free, contactless delivery and one-to-one shopping help from a Specialist via Chat, or by calling 0800 048 0408. Shop Apple Store online.

Q: Will I have to wear a mask when I visit an Apple Store?

A: Yes. Face masks will be required for all our teams and customers while visiting an Apple Store and we will provide them to customers who don’t bring their own. N95 masks with valves and masks that do not cover your nose and extend below your chin — such as bandanas — are not permitted at Apple Stores. Replacement masks will be provided as needed.

Q: What if a customer is unable to wear or exempt from wearing a mask?

A: If a customer is unable to wear a face mask due to an existing medical condition or disability (or for any other reason as set out within the relevant legislation), Apple will offer reasonable alternative shopping or support options. We will:

– Serve customers at store front,

– Serve customers digitally (via call, chat or Apple Support App, Apple Store App or contact centres),

– Offer customers temporary use of a face shield while in-store, or

– Offer to serve customers without a mask outside of trading hours.

If the customer is under the age of 11 in England and Wales, under 13 in NI or under 5 in Scotland, we will serve them in-store if it is safe to do so; otherwise, we will offer service out of hours or provide a face shield instead of a mask.

Q: What does contactless temperature check mean?

A: Before you enter an Apple Store, we will take your temperature using a thermometer that does not touch the skin to ensure that it measures below 37.5° C (99.5° F). No data from this procedure will be recorded. Prior to your store visit, please ask yourself the following health-related questions: Do I currently have a fever, chills, muscle or body aches? Do I currently have a cough or am I experiencing any respiratory issues? Do I have a headache, sore throat, runny nose or congestion? Am I experiencing any nausea, vomiting or diarrhoea? Have I been in contact with any suspected or confirmed cases of COVID-19 in the last 14 days? If you answer YES to any of these, please visit at a later date. You can get all the same great products and services from our online store with free, contactless delivery and one-to-one shopping help from a Specialist via Chat, or by calling 0800 048 0408. Shop Apple Store online.

Not all our stores have resumed full operations. Please check the status of your nearest Apple Store at apple.com/uk/retail.

Q: What protocols are you following to keep Apple Store locations clean?

A: Throughout the day, we’re conducting enhanced deep cleaning that places special emphasis on all surfaces, display products and highly trafficked areas. Devices that are passed back and forth between our team members and customers are wiped down before and after each use. We also conduct enhanced deep cleaning of our stores at night.

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Apple
monday9am – 6pm
tuesday9am – 6pm
wednesday9am – 6pm
thursday9am – 7pm
friday9am – 7pm
saturday9am – 7pm
sunday11am – 5pm
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